Frequently Asked Questions

Traditional toilet paper wipes out 27,000 trees every day. Trees take decades to grow and are vital for our planet's lungs. Cutting them down for a single-use product just doesn't make sense. Bamboo is a grass that grows back in months, not decades, and regenerates without replanting. It is the smarter, kinder choice.

Not on our watch! That is why we ensure that our Bamboo is FSC certified all the way through the supply chain. The FSC (Forest Stewardship Council) works to protect forests by promoting responsible forest management. This certification system ensures wood, paper, and bamboo are sourced in an environmentally appropriate, socially beneficial, and economically viable way.

No, Forest Stewardship Council (FSC) standards require forest managers to protect and restore habitats to prevent and mitigate negative impacts on forest ecosystems. By promoting practices that maintain biodiversity and conserve High Conservation Value (HCV) areas, the FSC system ensures animal habitats are not unduly disrupted.

For each batch, we use an independent test company for quality checks. We test not only the fibre but also the bacteria levels to make sure there are no harmful bacteria for our little cheeks. These test reports can be found on our website.

No, but when has something good for your health felt or tasted good? It is a super kind fibre for you and the environment, but it takes a bit of time to get used to. Standard toilet paper is often soft because the fibres go through an extensive chemical process. We use methods to make our bamboo fibre soft without compromising the natural goodness of the product.

Yes! Because it's made from organic bamboo, it breaks down quickly without leaving harmful residues. Unlike traditional toilet paper with chemical additives that slow decomposition, bamboo toilet paper breaks down easily in water and can be added to a composting system to create nutrient-rich soil.

Our brand encourages sustainability, hence minimum packaging is vital for our philosophy. Why pay for something that looks good but will be thrown away instantly? We recommend storing the rolls inside a cupboard to avoid moisture. We save money on packaging and pass those savings directly to you. Also, technically wrapping paper can be recycled, but small pieces are often overlooked by paper mills and end up in landfill.

One of our values is to reduce CO2 emissions wherever possible. Selling in bulk reduces the amount of shipping from the factory, as well as shipping from us to you. The rolls come in a cardboard box which is easy to store safely until you finish your last roll.

Yes it is! Just place the box in your paper bin. Or you can re-use it—if you have a cat, they will for sure love this box (you can make a little den for them!). Kids also love playing with it. Keep your eyes on our blog for ideas on how to re-use our cardboard boxes.

Yes. Bamboo fibres break down more easily and efficiently, preventing clogs and backups in plumbing systems. It is Septic-safe, rapid dissolving, eco-friendly, and chemical-free, making it safer to dispose of.

Yes, that is why we have the Vegan logo. We ensure that no product testing has been done on animals.

Your order will arrive with DPD next day delivery services.

We use Evri, DPD or Royal Mail.

Yes, you can do this under Manage Subscriptions.

Yes. We will give you 5 days notice before we ship your next automated order, in case your needs have changed or you still have some rolls left.

We will be happy to give you a refund if you are not satisfied. Simply notify us at info@thegreencheeks.co.uk.

Either do not accept the parcel or let us know as soon as it arrives by emailing pictures of the damage to info@thegreencheeks.co.uk.

Send us an email ASAP at info@thegreencheeks.co.uk and we will check your order immediately.

Bamboo is popular due to its versatility (you can make almost anything out of it!), its ability to grow faster than trees, and the massive benefits it offers to our planet.