No. 00 / 04Long-form answers
The longer questions.
The product page carries the short answers. This is the long version, grouped by topic. If something isn’t here, the contact page reaches our team.
No. 01 / 04Subscription
How the subscription works.
Pick a delivery frequency on the product page: from every 2 weeks to every 8 months. We ship on schedule and charge on shipment. 10% off every delivery. Free UK delivery.
Yes. Manage everything under Manage Subscriptions: skip a delivery, change the frequency, or cancel whenever you like. There is no minimum commitment.
Yes. We give you 5 days notice before we ship your next automated order.
No. 02 / 04Product
About the bamboo.
Traditional toilet paper wipes out tens of thousands of trees every day. Bamboo is a grass that grows back in months, not decades, and regenerates without replanting.
Yes. It is soft and strong without compromising the natural goodness of the product, and naturally hypoallergenic, so it suits sensitive skin.
For each batch we use an independent test company for quality checks. Those test reports are hosted on the site, behind the lab-tested section.
Yes. Because it is made from organic bamboo, it breaks down quickly without leaving harmful residues. The box is recycled cardboard and goes in your paper bin.
No. 03 / 04Shipping & returns
Getting it to your door.
Free UK delivery, usually next day if you order before 4pm. We ship with Evri or DPD.
Every order is covered by a 30-day money-back guarantee. If you are not satisfied, email info@thegreencheeks.co.uk and we will sort a refund.
Email info@thegreencheeks.co.uk as soon as you can. For damage, send a photo and we will sort a replacement; for a missing order, let us know and we will check it straight away.
No. 04 / 04Sustainability
The environmental details.
No. Our bamboo is FSC® certified all the way through the supply chain, and FSC® standards require forest managers to protect and restore habitats.
Minimum packaging is central to our philosophy, and individual wrap usually ends up in landfill. Selling in bulk also cuts shipping from the factory, and from us to you.
Yes. The box goes straight in your paper bin. Bamboo fibres break down easily, which helps prevent clogs and backups, so it is septic-safe and fine for mobile homes.
Yes. That is why we carry the Vegan logo: no product testing is done on animals.